100% Satisfaction Guarantee

At Blue Chip Athletic, we stand behind our work. You count on us to deliver products you’re proud to put your name on, and we’re committed to getting it right.

If there’s a problem with your order, let us know. We’ll work with you to resolve it quickly and fairly.

What We Guarantee

Your approved design. If your finished decoration differs significantly from your approved proof or agreed specifications, we’ll correct, reprint, or refund the affected items.

Quality products and decoration. If your products arrive defective or damaged, or there’s a flaw in our printing, embroidery, or other decoration, we’ll replace, repair, or refund the affected items at no additional cost to you.

What We Need From You

Check your sizes and product selections. Please review your order carefully before approval. Because products are customized for you, we cannot accept returns for incorrect sizes or product choices when we’ve supplied what you ordered. Sizing varies by brand and style, and we’re happy to help with size charts and sample options before you order.

Review your proof carefully. Check spelling, names, numbers, dates, artwork, and any listed design dimensions and placement details. Your approval confirms these details are correct. Errors present in an approved proof are not covered by our guarantee.

Consider color differences. Screens display colors differently, so digital proofs may not exactly represent actual product, ink, or thread colors. Slight differences between screen colors and finished products are not considered defects. If a specific color match is important, please discuss it with us before approving your order.

Delivery Expectations

We’ll communicate your expected completion or delivery date and make every effort to meet it. Delivery estimates are not guaranteed unless we specifically confirm a guaranteed date in writing. If you have an event deadline, please tell us before placing your order.

How to Report a Problem

Please contact your Blue Chip representative within 15 calendar days of receiving your order. You can also email sales@bluechipathletic.com.

Include your order number, a description of the concern, and photos showing the issue when possible.

Keep the affected products and packaging until we’ve reviewed your claim. A return may be required before we issue replacements or a refund; please contact us for instructions before sending anything back.

Your satisfaction matters to us. If something isn’t right, give us the opportunity to make it right.