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The following information is very important to the success of your order and your experience with us - please read.
All custom made products are not able to be returned, exchanged or refunded. All sales are final. If there are any issues with your order, please be assured that we will stand behind everything we do and will do whatever we can to remedey the issue/situation.
Our standard production turnaround times are listed below. The turnaround time will start when we have art approval, order approval and payment in full, or school purchase order. For school purchase orders, we need the physical purchase order by mail, or an image of purchase order by fax or email.
Sorry, we are not able to accept just a purchase order number. Some non-standard products, specialty decoration types and/or add-on services can add to the standard turnaround times. We will let you know ahead of time if the standard turnaround times do not apply. If you have a deadline for your order, please tell us when placing your order. Rush charges may apply to orders needing faster turnaround. Artwork creation time and shipping time are not included in numbers below. Any request or transaction after 2:00 pm Central Time will be considered occurring on the next business day.
| Screen Printing: | 10 business days |
| Embroidery: | 10 business days |
| Blue Chip Sublimation: | 20 business days |
| Other Products/Services: | Please call |
Unfortunately, we cannot be responsible for delays due to situations out of our control, such as shipping delays, weather, vendor shortages, vendor delays, vendor errors, etc. If we expect or foresee any issues, we will let you know immediately and work closely with you to resolve the situation.
If you need your order produced faster than our standard turnaround times, it will be considered a rush order. All rush orders are subject to a rush fee of 20%. The 20% fee will be applied to the order total, not including shipping or taxes. Expedited shipping may also be needed to meet your deadline. We will notify you if expedited shipping is necessary and will provide a shipping estimate. Expedited shipping will need to be paid for in advance or added to the school purchase order. All rush requests must be approved in advance.
Once you have approved your order, any changes to the order and/or artwork could lead to production delays, additional art charges and order change fees. Please see details below. Please be aware that adding or removing items from your order will delay your ship date and additional fees may be applied. Please see the information below.
Adding items to your order:
- $25 order change fee
- Turnaround time will revert to the original turn time from point when the goods were added
Removing items from your order:
- $25 order change fee
- 20% restocking fee for the times already purchased that will need to be returned the restocking fee will be based off of the retail price of the item(s) before decoration and will be used to help cover shipping costs as well as the vendor restocking fees
- Turnaround time will remain the same
Changes to artwork:
- $25 order change fee if order has been approved
- Turnaround time will revert to the original turn time from point when the art has been approved
- Additional art charges may apply
The order change fees cover our costs necessary to update the order, reprint and replace the paperwork, update our production schedule, order or return items, etc. The restocking fees cover our costs for shipping the items back to the vendor as well as the restocking fees we incur from them. The fees will be based on the price of the items on the order.
We must receive payment in full or a school purchase order before we can begin your order and start the turnaround times listed above. We accept school purchase orders, checks, checks by phone, Visa, Mastercard, Discover, American Express, PayPal, cash, money orders and cashier’s checks. School purchase orders can be sent by email, fax or mail.
• For POs, we need the physical PO by mail, or an image of PO by fax, email or text
• Sorry, we are not able to accept just a PO number
--> Blue Chip Tip: Don’t let payment issues hold up your order! Make sure to have a credit card ready or allow plenty of time to get a school purchase order.