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Policies & Guidelines

Payment

We must receive payment in full or a school purchase order before we can begin your order and start the turnaround times listed above. We accept school purchase orders, checks, checks by phone, Visa, Mastercard, Discover, American Express, PayPal, cash, money orders and cashierís checks. School purchase orders can be sent by email, fax or mail.

 

--> Blue Chip Tip: Donít let payment issues hold up your order! Make sure to have a credit card ready or allow plenty of time to get a school purchase order.

 

Minimums & Reorders

All of our custom products have minimums for both initial orders and any reorders. Minimums will differ depending on the product and/or decoration types. The requirements by decoration type are listed below and the minimums will be listed by products as well. Reorders that meet the reorder minimum, but under the original minimums, will be subject to shipping costs.

 

Screen Printing: 24 pieces (reorders: 12 pieces)

Embroidery: 6 (reorders: 6 pieces)

Sublimation:

- Blue Chip Singlets: 12 (reorders: 1 piece) <-- No minimums for reorders!

- Blue Chip Shorts: 12 (reorders: 1 piece) <-- No minimums for reorders!

- Brute Singlets: 12 (reorders: 6 pieces)

- Cliff Keen Singlets: 12 (reorders: 6 pieces)

MyHouse Fight Shorts: 18 (reorders: 10 pieces)

 

Note: For Screen Printing, there are minimum requirements for number of ink colors as well.

 

--> Blue Chip Tip: Order extras up front! Your total invoice amount may actually be less as you get to the next quantity price break. Extra items are great for giving to sponsors, volunteers, late additions, or even used to raise extra money by selling them. Ask your sales rep for more information.

 

Turnaround Times

Our standard production turnaround times are listed below. The turnaround time will begin when we have art approval, order approval and payment in full, or school purchase order. Some non-standard products, specialty decoration types and/or add-on services can add to the standard turnaround times. We will let you know ahead of time if the standard turnaround times do not apply. If you have a deadline for your order, please tell us when placing your order. Rush charges may apply to orders needing faster turnaround. Artwork creation time and shipping time are not included in numbers below.

 

Screen Printing: 10 business days

Embroidery: 10 business days

Sublimated Singlets and Shorts: 25 business days (Blue Chip Wrestling, Brute and Cliff Keen)

MyHouse Fight Shorts: 25 business days

 

Notes:

- Please add 5 days for orders containing Under Armour, Champion, Asics and Badger braided shorts

- Please call or email for turnaround times not listed above

- From October 1st to April 30, please allow 2 business days for us to process your order

 

Unfortunately, we cannot be responsible for delays due to situations out of our control, such as shipping delays, weather, vendor shortages, vendor delays, vendor errors, etc. If we expect or foresee any issues, we will let you know immediately and work closely with you to resolve the situation.

 

Custom Art

All of our prices include designs from Design Gallery. Any design that is not from our Gallery and not 100% print-ready will be considered custom art. If you would like us to create custom artwork for you, please let us know. Custom art will be billed at a flat rate of $50.00 per design. To get started on custom art, we will need a deposit for the full amount. Please see the payment methods listed above.

 

--> Blue Chip Tip: If doing custom art, please make sure to allow plenty of time! If you are in a time crunch, pick one of our awesome designs from our Design Gallery. All of our prices already include one of our designs so it will save you both money and time.

 

Rush Orders

If you need your order produced faster than our standard turnaround times, it will be considered a rush order. All rush orders are subject to a rush fee of 20%. The 20% fee will be applied to the order total, not including shipping or taxes. Expedited shipping may also be needed to meet your deadline. We will notify you if expedited shipping is necessary and will provide a shipping estimate. Expedited shipping will need to be paid for in advance or added to the school purchase order. All rush requests must be approved in advance.

 

Order Changes

Once you have approved your order, any changes to the order and/or artwork could lead to production delays, additional art charges and order change fees. Please see details below. Please be aware that adding or removing items from your order will delay your ship date and additional fees may be applied. Please see the information below.

 

Adding items to your order:

- $25 order change fee

- Turnaround time will revert to the original turn time from point when the goods were added

 

Removing items from your order:

- $25 order change fee

- 20% restocking fee for the times already purchased that will need to be returned the restocking fee will be based off of the retail price of the item(s) before decoration and will be used to help cover shipping costs as well as the vendor restocking fees

- Turnaround time will remain the same

 

Changes to artwork:

- $25 order change fee if order has been approved

- Turnaround time will revert to the original turn time from point when the art has been approved

- Additional art charges may apply

 

The order change fees cover our costs necessary to update the order, reprint and replace the paperwork, update our production schedule, order or return items, etc. The restocking fees cover our costs for shipping the items back to the vendor as well as the restocking fees we incur from them. The fees will be based on the price of the items on the order.

 

Missing or Spoiled Items

We always recommend that you order extras whenever possible just in case there are any defects, spoiled items, missing items, etc. Any items damaged or missing from an order will be removed from the invoice and will not be reproduced unless additional goods can be added by customer so that the minimum for reorders can be met. In addition, we cannot be responsible for items that you forget to add to the order. Please see our Minimums & Reorders section above.

 

--> Blue Chip Tip: Order extras up front! One of our biggest complaints is customers not ordering enough, so for this reason, we highly recommend you order extra garments for each size. Your total invoice amount may actually be less as you get to the next quantity price break. Extra items are great for giving to sponsors, volunteers, late additions, or even used to raise extra money by selling them. Ask your sales rep for more information.

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600 East 16th Avenue | North Kansas City, MO 64116 | Phone: 816-471-2499 | Fax: 816-222-0588 | Policies & Guidelines | Privacy Policy
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